Gloabal Food Mach Tech

Foodmachtech.com Privacy Policy

2025-04-26 14:15

(Last Updated: April 26, 2025)

Note: This Privacy Policy applies to Users outside of Mainland China (registered country/region other than “Mainland China”) who are provided with various products and services through websites, apps, and new forms emerging with technological development by Foodmachtech.com. This Privacy Policy does not apply to Users within Mainland China (registered country/region as “Mainland China”).

1. INTRODUCTION

2. DETAILS OF DATA PROCESSING

3. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

4. RETENTION

5. COOKIES

6. YOUR RIGHTS

7. USERS FROM EUROPEAN UNION OR THE UNITED KINGDOM

8. MINORS

9. SECURITY MEASURES

10. CHANGES TO THIS PRIVACY POLICY

11. LANGUAGE

1.INTRODUCTION

We at Foodmachtech.com and its national sites (collectively “Foodmachtech.com”, the “Platform” or “we”) recognize the importance of privacy and confidentiality of personal information. Foodmachtech.com is a business to business (“B2B”) platform which connects and facilitates sales and purchases of products and/or services between suppliers (“Sellers”) and buyers (“Buyers”). Collectively, the Sellers and Buyers shall be referred to as the “Users”. The Platform is for B2C transactions

This Foodmachtech.com Privacy Policy (“Privacy Policy”) sets out how we collect, process and disclose information in connection with the operation of the Platform for visitors (i.e., non-registered Platform Users) and the Users based outside of China (“you”) including personal information about the visitors and, representatives and employees of the Users. This Privacy Policy also applies to your use of the Platform via a mobile device, either through mobile applications or mobile-optimized websites. For the avoidance of doubt, since the national sites of Foodmachtech.com and Foodmachtech.com itself share the same data controllers and engage in the same data processing activities, if you are a user of such national sites, you may also refer to this Privacy Policy to understand how your personal information is processed.

For details of the personal information that we collect when you use or interact with other Foodmachtech services, please refer to the applicable privacy policy for those services.

This Privacy Policy does not apply to the extent we process personal information in the role of a processor or service provider on behalf of other companies.

2.DETAILS OF DATA PROCESSING

Below you will find an overview of what kind of personal information we process about you and for which purposes we collect this personal information

Purpose	Data categories
Account administration. We use your information to verify your eligibility to register as a Platform user in accordance with our Terms of Use; and set up/administer user accounts, such as providing log-in IDs and developing a Platform profile	Contact information Account information Business information Social media account information
Purchase and delivery of products and services. We use your information to take and handle orders, deliver products and services on the Platform, process payment, provide logistics and warehousing services via the Platform, facilitate customs clearance declarations/applications via the Platform and provide Users with customer service support, such as responding to queries, feedback, and managing claims and/or disputes	Contact information Business information Transaction information Payment information Communication information User-generated content Device information Online activity information Location information
Communicate with you. We use your personal information to facilitate communication between Users and us, and between the Buyers and Sellers via the Platform, for the purpose of processing transactions and settlement between the Buyers and Sellers made over the Platform, assessing fund withdrawal requests from Sellers and improving the services and products of the Platform	Contact information Account information Transaction information Payment information Device information Location information Communication information Online activity information
Provide voice, image and camera services. When you use services that require access to contents stored in and/or functions on your devices (including but not limited to photos, videos, microphone and/or camera), we will use your photos, videos and other personal information to respond to your requests, provide the requested services to you, and improve our services	Contact information User-generated content Communication information Device information
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Platform. If you are a Buyer, we will share details of the last viewed products on the Platform to enable Sellers, their respective affiliates and/or their third-party services provider to contact you with details of products and/or services that might interest you.	Contact information Business information Transaction information Online activity information Marketing and advertising information Location information
Marketing and advertising. We use your personal information to send and serve you tailored marketing and advertising that we believe will be of interest to you based on the ways in which you use the Platform, your browsing records, and order history. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests.	Contact information Business information Transaction information Online activity information Marketing and advertising information Location information
Research and development. We use your personal information to perform research or statistical analysis in order to improve the content and layout of the Platform, and use your personal information to improve the product offerings and services on Foodmachtech.com, including, for example, using anonymized data for machine learning purposes	Contact information Account information Business information Device information Location information Online activity information User-generated content Social media account information
Fraud prevention and credit risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of the Platform, our customers and others. We may also use scoring methods to assess and manage credit risks	Contact information Account information Business information Transaction information Payment information Communication information User-generated content Device information Location information
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we use your information to verify your identity and conducting security checks, KYC (know-your-customer) and anti-money laundering due diligence in order to set up user accounts	Contact information Account information Business information Communication information Transaction information Payment information Online activity information

The categories of personal information described in the table above are detailed below:

Information you provide to us

If you are a representative or employee of any Buyer or Seller or a sole trader Buyer or Seller, subject to your use of the applicable functions and/or services on the Platform, we will ask you to provide:

contact information, such as contact/legal representative name, address, phone number of the company/the contact, email address of the company and the contact/legal representative, job title and department, ID information, phone bills of the contact/legal representative.
account information, such as your username and password, gender and your account settings.
business information, such as identity information, tax registration and/or related information about your business, such as your company name, registration number and date, company official website, business type and industry, corporate registration details and information about your business license, proof of business operation including lease agreement, property deed, utility bills and etc.
transaction information, such as transaction statements, billing/delivery address of the recipient of your order, payments and orders placed, and other details of the products you have supplied or purchased through the Platform.
payment information, such as bank account numbers, credit/debit card numbers, credit/debit card holders, expiration dates and security code and tracking information from cheques or money orders, bank statement and account opening page.
in order to facilitate your use of the services available on the Platform (including on mobile-optimized websites and/or mobile applications), we may request for access to, and you may provide us with, contents stored in your devices including but not limited to photos, videos, calendar and/or other files. If you are using the communication tools available on the Platform (particularly in case of voice communication), we may require access to your camera and/or microphone
From time to time, we may also collect information about the existing and prospective Users, during or in connection with trade shows, industry events and/or other functions, including representative contact names, addresses, phone numbers, fax numbers and email addresses.

Information that we collect automatically

If you are a Buyer or Seller or prospective Buyer or Seller, we will automatically collect:

device information, such as the type of device you use, unique device identification numbers, IP addresses, browser type, browsing patterns, advertising identifiers and other types of identifiers.
online activity information, such as page views and searches, information about content that has been viewed and/or downloaded, information about your activity on a page or screen, access times and duration of access, and other details of how you have interacted with our Platform.
location information, such as your general geographic location, and, with your permission, the approximate location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of precise location services for all applications in the settings menu of your mobile device.
communication information, such as posts and/or contents uploaded on the Platform, any comments on content you have uploaded to the Platform or on other Users’ content on the Platform.
marketing and advertising information, such as your interests based on your use of the Platform and your purchases, responses to surveys, promotions you participate in, preferences in receiving marketing content from us, communication preferences, preferences for particular products or services and your subscription data.
user-generated content, such as profile photos, videos or audio recordings that you upload to the Platform as part of product reviews or by sharing content in socializing within the Platform.
other information, such as statistical information about the Platform and visitors to the Platform including, browser software, operating system, software and hardware attributes, number of sessions and unique visitors.

Information that we receive from third parties

social media account information, such as social media username, profile picture and your login details where you choose to log into the Platform using social media accounts or when you interact with us through an external service or application.
communication information, such as feedback and other communications with us (including when you interact with our subcontracted customer support agents), disputes/complaints from Sellers/Buyers on the Platform, copy of your correspondence if you contact us such as via our customer services department chat service, telephone or email (including in the case wherein those functions involved integration of services provided by third-party service providers) , chat information between you and other users via instant messaging services provided by DingTalk.
third parties that are engaged by us to provide verification services, such as conducting applicable anti-money laundering, fraud and “Know Your Customer” checks on the Buyers and Sellers, conducting due diligence and verification on Users. This includes your name, email address, company details, and contact information.
information about your interactions with products and services offered by our group companies and affiliates.
If you choose to participate in reviewing or rating products and/or services on Foodmachtech.com, we may receive personal information about you from third parties that work with us to conduct reviews into our services and/or rate us.

3.DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We may disclose (or provide access to) personal information to the following categories of recipients:

Other Platform Users where necessary in connection with the facilitation of purchases and communications made between you and the other Users.
Our group companies and affiliates and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy.
Third party business partners and service providers engaged by us or working with us to assist us to provide services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information. Categories of these partners or service providers include:

our business partners that offer supplementary services to those provided by us, such as partners that resell our products and services, to the extent you consent to such sharing (where required by applicable law);
marketing and advertising platforms, such as Google, Twitter, Facebook and Instagram, and providers of analytics services relating to Users’ behaviour, in order to tailor the content you see when visiting our Platform. These platforms may combine information they collect on our Platform with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising. Some of this information may be collected using cookies and similar tracking technology, as explained further under the section 5. “COOKIES” below. The processing activities of these third-party marketing platforms are governed by their own privacy policies, not this Privacy Policy;
due diligence and verification service providers, who collect and process personal information to perform due diligence and business verification services;
payment service providers who collect and process personal information to assist with settling the payments for transactions or process withdrawal requests for Sellers. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;
credit risk assessment providers to conduct risk assessment on Sellers to determine whether a Seller can be permitted to make a fund withdrawal;
logistics partners for providing delivery services for Buyers, including return and exchange of products, and warehousing services for Sellers;
custom agents for customs clearances purposes;
cloud computing service providers to provide cloud storage services;
instant messaging service providers for enabling communications between the Buyers and Sellers via the Platform;
software development kit (“SDK”) service providers to provide SDK services;
customer service providers to provide after-sale services;
risk control service providers to assess the security of Users’ accounts and transaction risks; and
third party rating / reviewing service providers to carry out reviews of our services with Users who participate in reviewing or rating Foodmachtech.com’s products and/or services;

External professional advisers, law enforcement agencies, insurers, government and regulators and other organizations where it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.
Actual or potential business acquirers (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the acquirer that it must use your personal information only for the purposes disclosed in this Privacy Policy.

We may provide anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.

We have established relationships with third parties and websites to offer you products and services which we do not offer. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our Platform or through offering co-branded sites in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases, you may be required to submit personal information to register or apply for products or services provided by such third parties or co-branded partners. This Privacy Policy does not apply to these third-party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those third parties. You should read the relevant privacy policy for those third-party sites and co-branded sites before responding to any offers, products or services advertised by those parties.

4.RETENTION

We retain your personal information as long as we have an ongoing legitimate business need to do so, for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

5.COOKIES

To enable our systems to recognize your browser or device and to provide and improve our services, we or our authorized service providers may use cookies, beacons and/or other similar technologies (collectively, “Cookies”).

6.YOUR RIGHTS

As a user of the Platform, you may have the following data protection rights, which you can exercise pursuant to applicable laws at any time by contacting us using the contact details provided under section 14. “HOW TO CONTACT US” below:

The right to access, correct, update or request deletion of your personal information.
The right to object to processing of your personal information when it is based on our legitimate interests, and separately the right to object to direct marketing.
The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you are from European Union, the main supervisory authority will be the Garante per la protezione dei dati personali in Italy.

7.USERS FROM EUROPEAN UNION OR THE UNITED KINGDOM

If you are from European Union or the United Kingdom, below you will find an overview of what kind of personal information we process about you, for which purposes, on which legal basis and where we collect this personal information.

If you need us to provide you with our services or fulfil a contract with you, or because we are required to do so by law, but do not provide us with your personal information, we may be unable to provide our services or fulfil our contractual obligations to you.

Purpose	Data categories	Legal basis (where applicable)
Account administration. We use your information to verify your eligibility to register as a Platform user in accordance with our Terms of Use; and set up/administer user accounts, such as providing log-in IDs and developing a Platform profile	Contact information Account information Business information Social media account information	The data processing is based on the following legal bases: Art. 6 (1) (b) GDPR - establishment, performance, or termination of the contract with you Art. 6 (1) (f) GDPR - our legitimate interest in the security, stability, and usability of our Platform
Purchase and delivery of products and services. We use your information to take and handle orders, deliver products and services on the Platform, process payment, provide logistics and warehousing services via the Platform, facilitate customs clearance declarations/applications via the Platform and provide Users with customer service support, such as responding to queries, feedback, and managing claims and/or disputes	Contact information Account information Business information Transaction information Payment information Communication information User-generated content Device information Online activity information Location information	The data processing is based on the following legal bases: Art. 6 (1) (b) GDPR - establishment, performance, or termination of the contract with you
Communicate with you. We use your personal information to facilitate communication between Users and us, and between the Buyers and Sellers via the Platform, for the purpose of processing transactions and settlement between the Buyers and Sellers made over the Platform, assessing fund withdrawal requests from Sellers and improving the services and products of the Platform	Contact information Account information Transaction information Payment information Device information Location information Communication information Online activity information	The data processing is based on the following legal bases: Art. 6 (1) (b) GDPR - establishment, performance, or termination of the contract with you
Provide voice, image and camera services. When you use services that require access to contents stored in and/or functions on your devices (including but not limited to photos, videos, microphone and/or camera), we will use your photos, videos and other personal information to respond to your requests, provide the requested services to you, and improve our services	Contact information User-generated content Communication information Device information	The data processing is based on the following legal bases: Art. 6 (1) (b) GDPR - establishment, performance, or termination of the contract with you Art. 6 (1) (f) GDPR - our legitimate interest in improving our services based on the information obtained Art. 6 (1) (a) GDPR - your consent
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Platform. If you are a Buyer, we will share details of the last viewed products on the Platform to enable Sellers, their respective affiliates and/or their third-party services provider to contact you with details of products and/or services that might interest you.	Contact information Business information Transaction information Online activity information Marketing and advertising information Location information	The data processing is based on the following legal bases: Art. 6 (1) (a) GDPR - your consent Art. 6 (1) (f) GDPR - our legitimate interest in offering recommendations.
Marketing and advertising. We use your personal information to send and serve you tailored marketing and advertising that we believe will be of interest to you based on the ways in which you use the Platform, your browsing records, and order history. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests. Please see section 5. “COOKIES” below for more information about how we use cookies	Contact information Business information Transaction information Online activity information Marketing and advertising information Location information	The data processing is based on the following legal bases: Art. 6 (1) (a) GDPR - your consent Art. 6 (1) (f) GDPR - our legitimate interest in offering recommendations.
Research and development. We use your personal information to perform research or statistical analysis in order to improve the content and layout of the Platform, and use your personal information to improve the product offerings and services on Foodmachtech.com, including, for example, using anonymized data for machine learning purposes	Contact information Account information Business information Device information Location information Online activity information User-generated content Social media account information	The data processing is based on the following legal bases: Art. 6 (1) (f) GDPR - our legitimate interest in improving the content and layout of the Platform.
Fraud prevention and credit risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of the Platform, our customers and others. We may also use scoring methods to assess and manage credit risks	Contact information Account information Business information Transaction information Payment information Communication information User-generated content Device information Location information	The data processing is based on the following legal bases: Art. 6 (1) (f) GDPR - our legitimate interest in preventing and detecting fraud and carrying out assessments to evaluate credit risks.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we use your information to verify your identity and conducting security checks, KYC (know-your-customer) and anti-money laundering due diligence in order to set up user accounts	Contact information Account information Business information Communication information Transaction information Payment information Online activity information	The data processing is based on the following legal bases: Art. 6 (1) (c) GDPR – Compliance with legal obligations

If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time. We will advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). In some instances, you may be required to provide us with personal information for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our Platform.

For processing operations based on our legitimate interests, we have carried out a legitimate interest assessment to ensure that our interests are not prejudiced by your interests or fundamental rights and freedoms.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information.

8.MINORS

The Platform is intended for adults. Our Platform is not directed to and we do not intend to, or knowingly, collect, or solicit personal information online from Users under the age of 18 ( “Minors”).

We do not intend to sell any of our products or services to Minors.

9.SECURITY MEASURES

We implement appropriate technical and organisational measures to prevent unauthorized access to the Platform, to maintain data accuracy and to ensure the correct use of the information we hold.

For registered Users of the Platform, some of your information can be viewed and edited through your account, which is protected by a password. It is your responsibility to keep your password secure and confidential. You must not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.

No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

10.CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time including in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to notify you, consistent with the significance of the changes we make. We will obtain your consent if and when we materially change this Privacy Policy in a way that reduces the protection of your personal information collected in the past. Any changes to this Privacy Policy will be communicated by us posting an amended Privacy Policy on the Platform. Once posted on the Platform, the new Privacy Policy will be effective immediately. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.